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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

deana bovee

February 15, 2023

5  out of  5 rating by deana bovee
"This office is always helpful and friendly!"

Nicole Bollengier

February 10, 2023

5  out of  5 rating by Nicole Bollengier
"Super helpful! Building is super clean and the agent upfront, Sonia, was so nice! Highly recommend for all of your insurance needs!"

Willie Hartman

February 5, 2023

5  out of  5 rating by Willie Hartman
"Bill's office is always quick to answer my questions about my insurance. Would recommend him and his team."

Suzanne Alliano

February 2, 2023

5  out of  5 rating by Suzanne Alliano
"I have had insurance through Bill Muttera State Farm for nearly 20 years. They are truly the best of the best and are always there when needed. I highly recommend."

Kristyne F

January 11, 2023

5  out of  5 rating by Kristyne F
"Rachel was a huge help in figuring out what best worked for insurance saved me money over the "cheap guys" go figure. THANK YOU"

dusty kellogg

January 2, 2023

5  out of  5 rating by dusty kellogg
"We just transferred to s.f. and Rachel in Bill Mutteras office helped me sooo much. Thankyou rachel & bill & sonia. Susanville ca. Rachel made me feel very comfortable and safe thru transition."

David Teeter

December 15, 2022

5  out of  5 rating by David Teeter
"Bill’s office has always been there for us. They make life so much easier! They are worth every penny! Excellent customer service! ❤️"

Karen Koble

December 1, 2022

5  out of  5 rating by Karen Koble
"This office is always available and ready to assist with all your insurance needs. Bill and Sonia are always a pleasure to talk to and work with!"

windy kelly

November 30, 2022

5  out of  5 rating by windy kelly
"I have been with Bill Muttera - State Farm for a couple years now. They have helped me with all my families cars and needs. Very efficient, friendly and oh so helpful!!!!!"

Gilbert Hurtado-Miller

November 29, 2022

5  out of  5 rating by Gilbert Hurtado-Miller
"Great office, Sonia has been such a big help in getting our family great insurance! Keep up the great work!"

D Wade

November 5, 2022

5  out of  5 rating by D Wade
"I appreciate businesses who are efficient, competent, knowledgeable and follow through as to not delay processes as well as follow-up communication to ensure the task at hand is done and without delay. Excellent communication and easy to scedule appointments with. Mr. Muterra was all of the above! Excellent service! 10 out of 10."

Phillip Aguirre

October 31, 2022

5  out of  5 rating by Phillip Aguirre
"Absolutely the best service I’ve ever experienced with any insurance company"

Duane Jackson

October 29, 2022

5  out of  5 rating by Duane Jackson
"Had a wonderful experience with insurance which is not typically the situation. Very helpful, thorough, and timely. Appreciate the personal handling of our situation."

Rachelle Benson

October 28, 2022

5  out of  5 rating by Rachelle Benson
"Always taking good care of us! Thank you!"

Heather Dominguez

October 25, 2022

5  out of  5 rating by Heather Dominguez
"I like how nice everyone has always been whenever I called to pay or had questions. Sonia is usually the gal I talk to but I know everyone is nice there."

Paticia Miller

October 25, 2022

4  out of  5 rating by Paticia Miller
"Sonia Potts at Bills office is very friendly and knowledgeable. She really went out of her way to make sure we understood our policy. She was amazingly helpful in explaining how much insurance we needed and how to best protect ourselves. We will be adding our motorcycle and motor home shortly and can not wait to see Sonia again! Keep up the great work Sonia"

Sue Carranza

October 21, 2022

5  out of  5 rating by Sue Carranza
"My experience with the State Farm office in Susanville Ca has been superb. The office personnel, namely Rachel Looney provided outstanding support and understanding when I lost my house in the Dixon fire, August 2021. Rachel always returned my calls, did her best to make my transition to temporary rentals as effortlessly as possible by providing ‘renters insurance’ coverage at my request, making it a priority. Within hours the ‘renters policy’ was completed to the satisfaction of the landlord, allowing me access to temporary housing. I consider her a part of ‘my team’ and trust her judgement implicitly. Sue Carranza"

Connie Dunks

October 20, 2022

4  out of  5 rating by Connie Dunks
"Sonia Potts made it very easy for me to receive a quote the same day I walked in. She was professional and answered all my questions. I ended up receiving the policies I was looking for. Thank you again for your time and expertise."

Johnny Everett

August 9, 2022

5  out of  5 rating by Johnny Everett
"Outstanding great service If you want the best go to State Farm bill mature"

Alicia Yoder

July 22, 2022

5  out of  5 rating by Alicia Yoder
"Sonia has been wonderful. She was able to beat quotes from other companies. She answers my questions, even the silly ones. I highly recommend Sonia!!"


July 22, 2022

5  out of  5 rating by TWEEK
"My fiancé and I made the switch to state farm and Sonia was there to help every step away the way! She answered all my questions quickly and made the whole process extremely easy. Anything I need Sonia is there at a drop of the hat, thank you again for your professionalism!"

Shelley Coulter

July 22, 2022

5  out of  5 rating by Shelley Coulter
"Amazing office. Bill always makes sure to keep me up to date on all my insurance needs. Sonia goes above and beyond to make everything easy and fast. Been with this office for years because of the great customer service and prices. If you are shopping for insurance give them a try."

Terrin Vargas

July 22, 2022

5  out of  5 rating by Terrin Vargas
"Great Insurance office. Sonia is wonderful and always helpful."

Lisa Meyers

February 1, 2022

5  out of  5 rating by Lisa Meyers
"This was the best service I have ever received from an insurance company. Rachel was professional and went the extra mile and took the time to get me great car/renters insurance at a great price. She did all the work and saved me a combined total over $200! And she was very nice. I appreciate having a local office in case I have questions or make a claim so much better than the phone or computer. Thank you Rachael!!"

Joe Formusa

January 25, 2022

5  out of  5 rating by Joe Formusa
"I have experienced many agents as I moved around the country. And this office is top of the list. Super responsive and follows through with detail. I could not be happier! Bill Muttera and his team are personable and knowledgeable."